FAQ
Your Questions, Answered
Shipping & Delivery
Q: Where do you ship from?
A: We ship from both international and local warehouses to ensure the fastest possible delivery times to our customers in the UAE.
Q: How long does delivery take?
A: Delivery times can vary depending on the product and its origin. Typically, orders are delivered within 5-15 business days to anywhere in the UAE. You will receive a tracking number once your order is shipped.
Q: What are your shipping costs?
A: We offer competitive shipping rates. Shipping costs are calculated at checkout based on your location and the size/weight of your order. We often run promotions with free shipping on orders over a certain amount!
Orders & Returns
Q: What is your return policy?
A: We want you to be thrilled with your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 14 days of delivery for a refund or exchange. Please note; shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item is faulty or incorrect.
Q: How do I track my order?
A: Once your order is processed and shipped, you will receive an email with a tracking number and a link to track your package.
Q: My item arrived damaged/defective. What do I do?
A: We’re sorry to hear that! Please contact us immediately at support@viralproducts4u@gmail.com with your order number and photos of the damaged product. We will quickly arrange a replacement or refund.
Products & Quality
Q: Are the products on your website authentic?
A: Absolutely. We partner with verified suppliers and manufacturers. While we hunt for affordable viral hits, we never compromise on selling genuine products.
Q: Why are some products similar to what I see on other sites?
A: As a drop shipping store, we often source popular, in-demand products from the same global manufacturers that supply other retailers. Our value is in curating the best of these products and providing excellent service to our UAE customers.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard), PayPal, and other popular local payment gateways available in the UAE.
Q: Is my payment information secure?
A: Yes, completely. Our checkout process is powered by Shopify, which uses SSL encryption and is certified PCI DSS compliant, the highest standard in the industry for secure payments.
Still have a question? Don’t hesitate to reach out to our friendly customer support team at support@viralproducts4u.com. We’re here to help!